Ordering Information

Ordering Information

  • All prices stated are in SGD.
  • Once you've placed an order with us, you will receive an invoice immediately. If you did not receive an invoice within 10 minutes, please email us at admin@shopsassydream.com.
  • Please make sure that you have added the right items/sizes that you wanted into the shopping cart. When you've received an invoice, the order is confirmed and we will not be able to amend the order.
  • Payment are to be made within the stated time frame. Orders that were not paid up by then will be cancelled without prior notice.
  • If you have a discount code/promotion code, please input the code before checking out your order for discount to be valid. No refunds will be provided for orders where discount codes are not entered at the point of purchase.
  • Orders consisting of ONLY instock items: Your parcel will be mailed out within 1 - 3 working days* upon the receival of the payment verification email. *Working days does not include Friday, Saturday, Sunday & PHs
  • Orders consisting of ONLY backorder items: Your parcel will be mailed out when the backorder arrives. Please refer to the backorder product page for the status of the backorder.
  • Orders consisting of BOTH instock and backorder items: Both instock and backorder items will be mailed out together when the backorder arrives by default. If you want the instock items to be mailed out first, please select a seperate shipping method for the backorder item when you are checking out.
  • Customers who have made at least one successful purchase from us will be added to our mailing list automatically.
  • We hold the rights to cancel/reject orders without any prior notice.

Track Your Order: Order Statuses

Pending: You've placed an order with us and have yet to make payment.

Verifying Payment: You have submited your payment details and is waiting for the payment to be verified. (It may takes up to 48 working hours for payment to be verified)

Processing: Payment has been verified and is awaiting to be delivered.

Shipped: Your parcel is on its way to be delivered to you.

Cancelled: Your order has been cancelled.

Shop Sassy Dream reserves the right to amend the terms from time to time without prior notice.

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